Frequently Asked Questions

 Are you ISO 9001 Registered?
What is your average processing time for orders?
What are your minimum quantities?
Do you have computer to plate ability?
Why do you send a proof on every new job, even when the artwork file is e-mailed?
Do you accept verbal orders?
Do you have a price list?
Do you have a catalog?
What is your range of product capability?
What kind of box making equipment and machinery do you maintain in house?
What types of paperboard do you print on?
What are your business hours?
Do you have RUSH charges?
Do your prices include freight?
What types of tags and labels do you produce?
Do you provide references?

Q. Are you ISO 9001 Registered?

A. Yes.  Many leading companies these days require that their suppliers maintain strict quality standards.  ISO 9001 is the International Standard of Quality that requires continual improvement and emphasizes quality of product, quality of service, and customer satisfaction.  Return to Top

Q. What is your average processing time for orders?

A. Every order is unique.  Please call us at 800-556-6868 for specific information about your particular needs.   Return to Top

Q. What are your minimum quantities?

A. Usually it’s 1,000 pieces.  Due to the cost of pre-press, make-readies, and the like, it's generally not cost effective to run less than 1,000 pieces.  For some products, however, it is still efficient to make small runs and we are happy to accommodate these orders.  Contact us.   Return to Top

Q. Do you have computer to plate ability?

A. Yes, we output directly to plate without the need for negatives.   Return to Top

Q. Why do you send a proof on every new job, even when the artwork file is e-mailed?

A. Even when we receive digital art in the correct format, we output a proof for our customer.  This lets our customer make certain no alterations were made to the file and that we received the most current version of the artwork.   Return to Top

Q. Do you accept verbal orders?

A. No.  For your protection and ours, we require a written purchase order, a note, or just a simple signature and go ahead on one of our quotes before we can enter a job for you.  This policy is a part of our ISO 9001 operating system.   Return to Top

Q. Do you have a price list?

A. No.  Everything we do is custom so each project is priced individually.  Just call us at 800-556-6868 to obtain an estimate.   Return to Top

Q. Do you have a catalog?

A. Since everything we do is custom, there is no catalog.  Let us know about your project and we will send you appropriate samples.   Return to Top

Q. What is your range of product capability?

A. Our products include, but are not limited to:
  • Product prototyping and sampling
  • Custom printed paperboard folding cartons and sleeves
  • Windowed boxes
  • Header cards and inserts
  • Glued or unglued paperboard trays
  • Novelty construction designs
  • Point of purchase displays
  • Pressure sensitive labels
  • Product identification tags
  • RF (Radio Frequency) and DR (magnetic) tag inserting
  • 28 inch by 40 inch maximum sheet size printing
  • .032 inch (32PT) maximum board thickness
  • Complete digital pre-press capabilities (click here for details)
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    Q. What kind of box making equipment and machinery do you maintain in house?

    A.
  • Pre-press
    In house digital design proofing and sample making cad system for sample making.
    Mac based computer to plate system.
  • Printing
     28x40 6-Color Heidleberg with coating unit and extended delivery.
  • Die Cutting
     3 Bobst 1040 die cutters (2 with auto/internal stripping).
  • Glueing
     5 Glue wheels able to do straight line, auto botton and other variations.
  • Windowing
     1 Window application machine (up to 25"x36").       Return to Top

    Q. What types of paperboard do you print on?

    A. Most frequently we print on the following stocks.  NOTE: Applications are not limited to those listed.  Please call to discuss your unique requirements.

  • Full Bending Chip (FBC) Typical applications include intermediate packers; industrial packaging; packaging requiring a natural, ecologically-aware appearance.

  • Clay Coated News Back (CCNB) White on the front, with gray news filler and back.  Typical applications include printed boxes for point of purchase.

  • Solid Bleached Sulphate (SBS) Virgin board white on both sides with white filler.  Typical applications include packaging requiring a better printing surface than clay coated, such as food and medical products.

  • Solid Kraft Brown board (SK) Virgin materials.  Typical applications include packers and industrial packaging where a stronger, more dense board than FBC is required.

  • Clay Coated Kraft Back (CCKB) White on the front with a Kraft liner.  Typical applications include printed boxes for point of purchase when a material stronger than CCNB is needed.

  • Coated Unbleached Kraft (CUK) White on the front with virgin material on the back and filler.  Typical applications include packaging for products requiring good wet strength such as food packaging that needs to be frozen or refrigerated.   Return to Top

    Q. What are your business hours?

    A. Our customer service personnel are available Monday through Friday from 7:30 AM until 4:30 PM EST, at 800-556-6868 or info@cjfox.com.  Orders can be faxed 24/7 to 800-421-8247.       Return to Top

    Q. Do you have RUSH charges?

    A. We do not.  We work hard to minimize turnaround time while maintaining our regular pricing.       Return to Top

    Q. Do your prices include freight?

    A. No, but if you'd like freight included in your price, just let us know.       Return to Top

    Q. What types of tags and labels do you produce?

    A. For a complete FAQ on tags and labels, go to     Fox Tag & Label FAQ.   Return to Top

    Q. Do you provide references?

    A. We will be happy to supply various references upon request.       Return to Top

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